Kenya's Global Business Services Sector Reaches New Milestones with Launch of Outsourcing Alliance

The Outsourcing Alliance of Kenya (OAK) was officially launched on February 3, 2026, signaling new heights for Kenya’s Global Business Services sector, including Business Process Outsourcing (BPO) and Information Technology Enabled Services (ITES).

Eng. John Tanui, Principal Secretary for ICT and Digital Economy, was represented by Richard Kerich, Senior Chief Finance Officer, at the official launch. Mr. Kerich delivered the PS's speech, emphasizing how Global Business Services sector expansion drives inclusive job opportunities for Kenyan youth.

He further highlighted the government's catalytic role through targeted policies, regulations, and market access interventions, positioning Kenya to compete favourably with top global outsourcing destinations.

"Through programmes such as Ajira Digital and Jitume, we have invested in large-scale digital skilling training young Kenyans in the exact competencies required by the global outsourcing market." PS Tanui stated.

Present at the event were Jonathan Beardsley, Head of Digital Livelihoods at Genesis Analytics, ICT Directors John Kiria and Evans Gichuki among other distinguished guests.